Return & Refund Policy

Customjersey.us (Part of Dekora Sportswear LLC) has been an industry leader by maintaining a 99% customer satisfaction rate. We are a passionate team of 60+ firm craftsmen with innovative manufacturing processes and equipment that allow us to deliver the highest print quality possible.

Nobody’s perfect, though we always strive to be. In the rare case that we make a mistake, we want you to have a worry-free experience. Notify us within 2 days of receiving your order, and we’ll take care of you.

Our Do-It-Right Guarantee makes it quick and easy:

Suppose your order contains items that are printed or embroidered materially different than your final design or incorrect products. In that case, we will reproduce those incorrect pieces for you or issue a full or partial refund according to your request.

If, for any reason, we try and are unable to reprint or embroider those pieces correctly, we will refund you those pieces. Your refund will be issued within 1-2 days after we receive your item(s).

If you choose DHL/Fedex Shipping for your order, we will fully refund your postage when you return or exchange it.

CANCELLATIONS

Since your personalized items are one-of-a-kind and made just for you, a $20 customization fee per item is included in your purchase. If you would like to cancel your order, please send us an email with your order number and the reason for the cancellation, and we will retrieve it back if the order has not been put into production.

However, please note that once your order has been submitted, we will immediately begin production of the personalized items. If you would like to cancel your purchase, which has been put into production, your order is subject to a $20 restocking fee per item.

All refunds will be credited for the original amount paid, subtracting shipping fees and discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account. It may take an additional billing cycle to see the funds on your billing statement.

Disclaimers:

All sales are final after 15 days from receipt.

This is a custom jersey that was not manufactured by or in any manner associated with any professional sports brand, league, or manufacturer. Our customized jersey, which is independently produced and designed, carries no professional sports league designation or brand.

Please note that we do not accept returns or offer refunds for blank products that have been processed or modified for secondary sale. This policy applies to all items altered from their original condition. We encourage customers to review this policy carefully before purchasing modification and resale.

Customjersey.us reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.

If you have any inquiries regarding cancellations or any of our other policies, please get in touch with us here or send an email to info@customjersey.us. You will get a reply within 24 hours from Monday to Friday.

Effective Date: November 1, 2024.